F.A.Q

How to shop online?
Once you're done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Cart by clicking the "View Cart" button on the top right of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page. Once you are viewing the contents of your shopping cart, you may adjust quantities in your cart by changing the number to the right of items, and then by clicking "update total" after all quantity adjustments have been made.

How do I checkout?
Once you are ready to checkout with the items in your shopping cart, click on the “checkout” button in your shopping cart. If you have a registered paypal, simply sign-in using your email address and the password for your account. If you do not have an account, simply follow the simple steps to create an account and continue through the checkout process.

Item availability
The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping cart. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation. 

Do you have sizing information?
We try to include as much accurate sizing information for each product as possible. If you are between sizes or need assistance selecting the proper size, please contact Customer Service by email  ( trulyrighteousbrand@gmail.com ).

Which Payment Methods do you accept? TRbrand.com accepts PayPal and the following credit cards: Visa, Master Card, and American Express.

How can I track my order?
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by visiting the shipping company's website and entering your tracking number & hit track.

When will my order will shipped?

Orders placed Monday-Friday before 11 AM EST will begin processing that day, excluding holidays, and usually ship within 1 business day pending availability and credit verification. All orders placed after 11 AM EST will begin processing the next business day. Orders placed on Friday after 11 AM EST will begin processing on the following Monday. The Righteous Brand Co. will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS

 

Return Policy :

All returns must be sent back within 7 days of the packages arrival. Returned items must be in like-new condition and not worn nor washed. Items must be sent back to the return shipping address on the package label. All returns must include a note that states clearly the order number (found on the invoice that was emailed to the customer when the order was placed) and the requested action, refund or exchange. If the return is due to a damaged item, or a packing error on our part, the return shipping cost will be refunded to you. These refunds will be for standard first class (or air mail) shipping only and will be for no more than the total shipping amount charged to the customer when the order was placed. Packages sent back using expedited shipping will not receive a full postage refund.

When sending an item back for a refund, we will provide the credit to your account in the method in which it was paid (Credit Card/ Paypal/ Google Checkout/ Check). These refunds will appear on your account within one week of our processing the returned package.

Please make sure to send a note in the package that includes your order number and the reason for your return. All returned packages must be mailed to address mailed from